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Overview of the most important
questions and answers

Technical requirements

Which software or hardware is required to use cioplenu?
cioplenu works on almost all devices that have a web browser and internet access. The software does not need to be installed and can therefore be used without any setup effort.
Which web browser is required?
We optimize our software for the Google Chrome browser. Chrome uses the latest browser technologies and is constantly being further developed.
Is it possible to use the software offline?
Yes, you can use your work instructions, checklists and protocols offline on all mobile and stationary end devices. As soon as you have an Internet connection again, your data will be synchronized with the cioplenu platform. Documents are created online on the cioplenu platform.
On which devices does cioplenu work?
You can use the cioplenu platform on any end device such as smartphones, tablets, terminals or desktop pcs: independent of the operating system. You can also read more about this topic in our Guideluine for hardware recommendation.

Data protection and data security

Where is the data stored?
cioplenu uses the services of Microsoft Azure for hosting. Your data is stored on Microsoft servers in fully protected data centers. These are located by default in the “Western Europe Cloud” and can be moved to any other region at your request.
Why does cioplenu rely on Microsoft Azure?
For decades, Microsoft has met the high demands of industry and public authorities for the storage, management and transfer of data. The Azure Cloud offers you high data security as well as excellent integration possibilities. MS Azure is regularly certified according to modern and valid standards. These include the ISO 27001/27017/27018 certificates and the BSI C5 certification issued by the Federal Ministry for Information Security. More information can be found in the Microsoft Trust Center.
Which data can be collected from the cioplenu platform?
The platform gives you the opportunity to decide for yourself which data you would like to collect and use. We will be happy to advise and support you in your cooperation with the works council.
How is the data protected?
Your data is transported and stored TLS encrypted. All connections from and to the cioplenu platform are SSL encrypted.
How is the data backed up?
All data is stored redundantly and is therefore protected against data loss. In addition to the physical and virtual protection of data centers by Microsoft, cioplenu automatically performs daily backups.

Use and added value

What are the application areas of the cioplenu platform?
The cioplenu platform covers various application scenarios along the entire value chain. Our customers use the software in the areas of training, plant construction, maintenance, quality assurance, assembly and other industry-related application areas.
What types of documents can be created and used?
In cioplenu you can create the classic types of industry documentation. These include assembly instructions, running cards, packing instructions, maintenance checklists, maintenance instructions, setup manuals, repair manuals, audit checklists or test reports.
Is it possible to import existing documentation?
Existing images from office documents can be transferred quickly and easily to the cioplenu platform.
Can documentations be created in several languages?
Yes, you can create and maintain your work instructions and checklists in any language. The user interface of the software can currently be set to German, English, Polish, Tchescjisch, Slovak, Chinese and French.
How does user and rights management work?
In the cioplenu platform you can create your individual users adapted to your company structure and assign roles and rights.
Is a connection with existing software infrastructure possible?
Yes. cioplenu offers various integration options in existing ERP, ME and CMM systems. With the CLI Connector we offer a documented standard interface to the cioplenu platform. Furthermore, it is possible to connect to the cioplenu platform via a future-proof data structure (JSON, REST API Standard). Here you can find more about integration.

Added value of cioplenu

Why should I use cioplenu?
You work in a manufacturing company and notice that the current MS Office documentation is reaching its limits? With our software solution, we have created a platform that significantly facilitates the daily work of your employees. You save time in the creation and maintenance of work instructions, can work simultaneously on any devices from any location, and log and archive your activities in no time at all. Learn more.
Why is cioplenu the right company for you?
We are more than just a provider of software. We support you before, during and after the implementation of the software. From the selection of suitable hardware to discussions with your works council. You benefit from our high industry and process knowledge and the best practice solutions of our customers. Get to know us in a live demo.
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